We exclusively offer services by appointment to ensure dedicated time and deliver the highest possible quality of service. However, if our schedule allows, We am also open to accommodating walk-ins.
How do I make an appointment?
You can make your appointment by clicking the booking widget in the bottom right corner of the website or by clicking the following link.
When scheduling an appointment, you will be prompted to select your preferred appointment type, date, and time. During this process, it is necessary to provide your first name, last name, email address, phone number, and date of birth. If applicable, you may include a discount code on the next step. A summary overview will then display, indicating the chosen day and time of your appointment along with a breakdown of costs. Toward the bottom of the page, two checkboxes are presented. The first checkbox allows you to subscribe to our newsletter. The second checkbox requires your agreement to the terms and conditions. To finalize the process, a deposit is required, always amounting to 50% of the total service cost. After completion, you will receive an “Appointment Confirmation” e-mail with all the information about your appointment. You will also receive a reminder of your appointment 48 hours before it takes place, sent via email with the subject “Appointment Reminder”.
Which payment methods are available?
Thanks to the payment service provider Mollie you can pay with the following options:
• Apple Pay • Bancontact • Credit Cards & Debit Cards • iDeal | Wero • Google Pay • Pay by Bank • Paypal • Przelewy24
If I am unsure whether the piercing can be performed, what should I do?
It is advisable to schedule a consultation instead of a piercing appointment. During the consultation, I will assess the feasibility of the desired piercing. In the event that the desired piercing is not possible, we can discuss alternative options. Additionally, you will receive information on factors to consider before getting the piercing, an overview of the piercing procedure, details about its aftercare, and an understanding of the associated risks.
How can I reschedule or cancel my appointment?
If you are unable to attend, it is necessary to reschedule or cancel your appointment by yourself. You can do so by clicking the links provided in the “Appointment Confirmation” email. Please ensure that you reschedule or cancel at least 12 hours before your scheduled time. Rescheduling or cancelling an appointment within less than 12 hours is not possible. Failure to do so in a timely manner will result in the paid amount not being refunded. This amount covers the business expenses associated with your appointment.
I did not receive an appointment confirmation via e-mail. What should I do now?
In most cases, a typo may have occurred during the appointment booking process. If you find that you did not receive an appointment confirmation, please contact us via the contact form with the subject line “No Appointment Confirmation”. I will promptly reach out to you to correct the typo and manually send the “Appointment Confirmation” e-mail.
An unforeseen circumstance has arisen, preventing me from attending my appointment. What should I do now?
In this situation, the best option is to have someone else take over your appointment. This way, the other person can assume your deposit and proceed with the piercing on your behalf. If this occurs, we prefer to handle the change over the phone so that we can make a note of it.
If there are no takers to assume your appointment, please let us know. Please note that a refund is not applicable in this situation.
I have cancelled my appointment. How long should I expect to wait before receiving my refund?
Your refund will be processed manually and may take up to 10 business days to be completed.
During my appointment, I found out that the piercing cannot be done. What should I do next?
In case the desired piercing cannot be done, you have two options: opt for an alternative piercing, or have someone with you take over your appointment on the spot. Please note that a refund is not applicable in this situation.
I recently had a piercing done and lost the jewellery. What should I do now?
You should make an appointment with us to seek help as soon as possible. We have specialised tools that assist us in reinserting jewellery into the piercing.
We offer a 4-week guarantee on all internally threaded jewellery placed in the studio. If you lose the jewellery within this period, you are eligible for a free replacement. This applies to both new piercings and cases where I have replaced the jewellery.
To receive a replacement, please make an appointment under ‘Emergency’. No deposit is required for appointments booked through the calendar system, and the replacement and insertion of the jewellery are entirely free of charge.
You will be charged for anything that does not fall under the guarantee.
